Ash Tree Veterinary Centre – Vets in Newmarket
Clinic Overview
- Reviews are consistently very positive, with owners describing the team as friendly, compassionate, professional, and kind. - Prompt urgent care stands out, with several accounts of pets being seen quickly for emergencies or same-day concerns. - Communication is a recurring strength: owners appreciate clear explanations, practical advice, and being given time and reassurance without feeling rushed or judged.
Services
- •Urgent and emergency appointments: Owners describe pets being seen quickly for same-day problems, including a broken dewclaw on a Saturday lunchtime, emergency visits for sick dogs, and other urgent concerns.
- •General veterinary care and diagnostics: Reviews mention thorough examinations, blood testing, and fast-tracked cytology and pathology in more complex cases, alongside routine care for unwell pets.
- •Support for anxious pets and worried owners: The team is praised for calm, patient handling, especially with nervous dogs, and for helping owners feel listened to and reassured.
- •Treatment discussions and advice: Owners value clear guidance, practical advice, and honest explanations of the available options and their pros and cons.
- •Referral coordination when needed: One recent review highlights close coordination with Queen’s Veterinary Hospital in Cambridge for urgent further work-up and staging.
- •Preventive care and practical support: The clinic offers a Healthcare Plan paid monthly by direct debit, and reviews also mention timely reminders.
- •Facilities and access: Separate waiting areas for cats and dogs, disabled access, and onsite parking are all mentioned.
Pricing
No published pricing information is currently available for this clinic.
People
- •Shanley: Repeatedly praised by name for being calm, patient, caring, and especially good with nervous dogs and worried owners.
- •Natasha: Mentioned very positively in a recent complex case for empathetic, efficient support and coordination during urgent diagnostic and referral work.
- •The wider vets, nurses, and reception team are often described as friendly, compassionate, professional, and helpful both in person and over the phone.
Reviews
Google rating: 4.9 stars from 430 reviews.
- •Reviews are consistently very positive, with owners describing the team as friendly, compassionate, professional, and kind.
- •Prompt urgent care stands out, with several accounts of pets being seen quickly for emergencies or same-day concerns.
- •Communication is a recurring strength: owners appreciate clear explanations, practical advice, and being given time and reassurance without feeling rushed or judged.
- •Recent feedback also highlights good handling of anxious pets, generally punctual appointments, and smooth organisation in more complex cases requiring extra testing or hospital coordination.

