Dick White Referrals Limited

Dick White Referrals Limited describes itself as one of the UK’s first veterinary referral hospitals (established in 2003). The evidence available points to a specialist, referral-led setup handling complex cases: recent reviews mention ophthalmology work (including an eye ulcer case with a plan to “save his eye,” and a dog regaining eyesight after treatment), and a neurology team treating a critically unwell dog who later recovered at home. Owners repeatedly mention structured communication during referral care, including telephone and email updates, and in one case photo updates showing day-to-day changes.

Services

• •Referral hospital care (as stated on the clinic website), including liaison with referring veterinary practices.
• •Ophthalmology/eye cases mentioned in reviews
• •Investigation and treatment for an eye ulcer following referral.
• •Treatment credited with restoring eyesight in one dog (vet named “James” in the review).
• •Neurology team care mentioned in reviews, including treatment described as “saving our boy.”
• •Emergency/urgent handling (from website summary): the clinic “accepts TPLO cases immediately and sees patients within 48 hours,” and a client account describes a pet being admitted as an emergency and receiving care.

People

• •James (vet): named in two reviews; credited with a dog regaining eyesight after losing it, and also thanked alongside other staff in an eye-ulcer referral case.
• •Lorraine (consultant): in one detailed review, she took history questions, explained the planned approach for an eye-ulcer case, and provided updates by phone plus photos comparing the eye’s condition across days.
• •Reception/admin team: mentioned as helpful in guiding owners through paperwork and admin, with clear explanations and supportive handling during a stressful referral.

Reviews

Google rating: 4.7 stars from 1,229 reviews. “”

• •Detailed communication during treatment: owners describe updates by telephone and email, and one reports receiving photos to show progress.
• •Specialist investigations and thorough workups: one owner highlights “investigations” and feeling that “every possible detail” of their dog’s problem was considered.
• •Positive outcomes in complex cases: examples include an eye ulcer managed with a stated plan to save the eye, a dog described as regaining eyesight, and a neurology case where the dog returned home recovering.
• •Facility impressions: one review notes “pristine” premises.