Dick White Referrals Limited – Vets in Newmarket
Clinic Overview
- Owners frequently praise outcomes in complex cases, including cataract treatment, herniated disc surgery, spinal procedures, and TECA surgery after repeated ear infections. - Communication is a consistent strength: reviewers mention clear explanations, realistic discussions about risks and recovery, and regular phone calls from clinicians during inpatient stays. - Staff are often described as skilled, caring, and professional, with several reviews also praising the wider team for kindness and support during stressful referrals.
Services
- •Referral hospital care with liaison back to the referring vet, for pets needing specialist investigation and treatment.
- •Ophthalmology and eye care, including referral work for eye ulcers and cataracts. Recent reviews describe cataract surgery in a diabetic dog, urgent discussion of eye-related risks, and cases where dogs regained sight after treatment.
- •Neurology care for serious and complex cases. Reviews mention herniated disc diagnosis and surgery, spinal cord compression identified on MRI, and dogs returning home to recover well after specialist treatment.
- •Advanced investigations and imaging, with owners describing detailed workups, MRI scans, and complex case assessment before treatment decisions were made.
- •Surgery across complex referral cases, with recent feedback covering soft tissue surgery including TECA, spinal surgery, and other inpatient surgical care with short hospital stays and follow-up support.
- •Emergency and urgent handling, including the website-stated ability to accept TPLO cases immediately and see patients within 48 hours, alongside review accounts of pets being seen promptly on arrival and admitted for urgent treatment.
Pricing
No published pricing information is currently available for this clinic, though one recent review raised concerns about fees increasing well beyond the initial estimate.
People
- •Lorraine: repeatedly praised for ophthalmology care, including explaining options clearly, discussing risks, and giving reassuring follow-up calls around surgery.
- •James: thanked in eye cases and credited by one owner with helping restore a dog’s eyesight.
- •Oliver: named in a spinal MRI and surgery case involving a puppy with spinal cord compression.
- •Rachel: mentioned positively in soft tissue surgery, with one owner saying everything was clearly explained and that she showed genuine care.
- •Callum: thanked for neurosurgery care, with one reviewer highlighting daily phone calls, clear explanations, and a successful recovery after disc surgery.
- •Beatrice: singled out by name for surgical care during a three-day stay.
- •Neurology team: praised for specialist care, recovery support, and handling difficult cases.
- •Reception/admin team: often described as friendly, helpful, and clear when explaining processes and paperwork.
Reviews
Dick White Referrals has a 4.7-star Google rating from 1,315 reviews. Recent feedback is very positive overall, with most comments focused on specialist care for difficult referral cases.
- •Owners frequently praise outcomes in complex cases, including cataract treatment, herniated disc surgery, spinal procedures, and TECA surgery after repeated ear infections.
- •Communication is a consistent strength: reviewers mention clear explanations, realistic discussions about risks and recovery, and regular phone calls from clinicians during inpatient stays.
- •Staff are often described as skilled, caring, and professional, with several reviews also praising the wider team for kindness and support during stressful referrals. One older review also highlighted the facilities as “pristine.”
- •The main negative theme is cost transparency, with one mixed review saying the care was good but the final bill rose far above the original estimate.
