Newmarket Vets4Pets Ltd

Newmarket Vets4Pets Ltd operates under the Vets4Pets brand, and the practice describes itself as locally owned. Based on the clinic’s stated facilities and case types mentioned in reviews, it appears set up for both routine small-animal care and more advanced diagnostics/surgery, with a notable emphasis on exotic pets (e.g., rabbits and small mammals).

Concrete specifics supported by the website and reviews include

• •Exotics capability and demand: reviews mention care for a chinchilla emergency and long-term care for bunnies, and the website lists species including reptiles, birds, amphibians, fish and invertebrates.
• •In-house diagnostics and wards: the website lists a laboratory, diagnostics suite, ultrasound, digital x-ray, dental suite, and separate wards for cats, dogs, rabbits/small rodents, and reptiles, plus an isolation unit.
• •Surgical/orthopaedic scope: the website lists procedures such as cruciate surgery, fracture repair, arthroscopy, airway surgery, soft tissue surgery, and dentistry with dental x-ray.
• •Mixed diagnostic experiences in reviews: multiple reviewers describe strong knowledge and support, but one review alleges a misdiagnosis based on blood tests within a 24-hour window compared with a hospital result.

Services

Services and capabilities stated on the clinic website include

• •Diagnostics & monitoring: digital x-ray, ultrasound, ECG, echocardiography, haematology, blood pressure monitoring, tonopen (eye pressure testing).
• •Dentistry: dentistry and dental x-ray.
• •Surgery & anaesthesia: operating theatre, anaesthesia, soft tissue surgery, orthopaedics (including cruciate surgery, fracture repair, arthroscopy), airway surgery, and ear surgery.
• •Pain/rehab therapies: laser therapy/laser treatment and acupuncture.
• •Preventive and routine care: microchipping, prescriptions/medication, nurse clinic, nutritional advice, weight clinic.
• •Species covered (as listed): cats, dogs, rabbits, small mammals, reptiles, birds, amphibians, fish, invertebrates; also “rabbit medicine and testing” and “small mammal medicine and surgery.”
• •Home visits (listed).
• •Travel documents: pet passport / animal health certificate (listed).

Emergency care arrangements (as stated on the website)

• •General emergencies are referred to Vet24 Milton.
• •“True exotic pet emergencies” are referred to Suffolk Exotic Vets.

People

• •Lucy (vet) is named in a review for an exotic emergency (chinchilla); the owner describes her as knowledgeable and thoughtful, and says the team handled a loss sensitively.
• •Iain is named in a review as someone the owner has followed across practices for many years with bunnies and dogs, citing long-term trust in his care and support “during difficult times.”
• •Reception team are repeatedly mentioned as helpful/lovely, including in the context of an emergency visit.

Reviews

Google rating: 4.7 stars from 427 reviews.

• •Exotic-pet care stands out in the comments provided (chinchilla emergency; rabbits), with owners highlighting knowledge and confidence in the team.
• •Support during difficult outcomes: one reviewer describes the team doing “everything possible” and handling the pet’s death in a sensitive, thoughtful way.
• •Front-desk experience: multiple reviews explicitly mention helpful receptionists.
• •A serious negative claim is present: one reviewer reports a misdiagnosis after blood tests (told kidney infection vs. cancer diagnosed at a hospital the next day), which conflicts with other reviewers’ reports of strong clinical judgement.