Vets4Pets Newmarket

Services

• •Diagnostics and monitoring: The clinic lists digital x-ray, ultrasound, ECG, echocardiography, haematology, blood pressure monitoring, and tonopen eye-pressure testing, supported by an in-house laboratory and diagnostics suite.
• •Surgery and dentistry: Website-listed procedures include soft tissue surgery, orthopaedics such as cruciate surgery, fracture repair and arthroscopy, plus airway surgery, ear surgery, dentistry, and dental x-ray.
• •Pain management and rehabilitation: Laser treatment and acupuncture are listed.
• •Routine and preventive care: Microchipping, prescriptions, nurse clinics, nutritional advice, weight clinics, home visits, pet passport services, and animal health certificates are listed.
• •Species seen: The clinic lists care for cats, dogs, rabbits, small mammals, reptiles, birds, amphibians, fish, and invertebrates, including rabbit medicine and testing and small mammal medicine and surgery. Recent reviews again highlight rabbit and exotic-pet care, including rabbits, geckos, and a chinchilla emergency. One recent reviewer reported difficulty accessing avian-experienced support when calling.
• •Facilities and wards: The website lists separate wards for cats, dogs, rabbits/small rodents, and reptiles, plus an isolation unit.
• •Emergency arrangements: General emergencies are referred to Vet24 Milton, while true exotic pet emergencies are referred to Suffolk Exotic Vets.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services.

People

• •Lucy is praised in reviews for caring for a chinchilla emergency, with owners describing her as caring, knowledgeable, thoughtful, and sensitive.
• •Iain is highlighted by a long-term client who says they have trusted him for many years with their rabbits and dogs, praising his care, knowledge, and support.
• •Reception team: Reviews repeatedly describe the receptionists and wider team as lovely, welcoming, and helpful.

Reviews

Google shows 4.7 stars from 443 reviews.

• •Recent feedback is strongly positive overall, with repeated praise for kindness, compassion, and the way the team supports owners during stressful or sad visits, including end-of-life care.
• •Exotic and small-pet care remains a clear strength in the comments, with specific praise for rabbits, geckos, chinchillas, and exotics more broadly.
• •Owners also mention a friendly, welcoming front desk and prompt help in unexpected situations, including assistance with injured wildlife.
• •A small number of negative reviews raise concerns about an alleged misdiagnosis and difficulty accessing avian-experienced cover, but these sit alongside a much larger number of highly positive comments.