
Swayne & Partners Limited is part of the Kin Vet Community (a corporate group is also mentioned in recent reviews). The practice appears set up for routine preventive care plus in-house diagnostics: the website lists an in-house lab, X‑ray and ultrasound, and a reviewer describes a visit for a scan carried out by a vet named Rachel. Out-of-hours emergencies are stated on the website to be handled by the group’s main practice, which is described as open 24 hours with a dedicated overnight team. Recent reviews are mixed: some clients praise friendliness and pet comfort during visits, while others report a less personal, more “corporate” feel and one 1‑star account says they were dismissed when contacting the practice during a seizure emergency.
From the clinic website
Emergency care (as stated on the website)
4.7 stars from 141 reviews. - Imaging/scan visit described positively: one owner said their dog needed a scan and reported the team were friendly, approachable, and helped their dog feel comfortable.
Note: Showing the 5 most recent Google reviews out of 141 we track in total. Recent reviews may not be representative of overall sentiment.
a week ago
DO NOT contact Swayne and Partners in an emergency. My dog was seizing and the receptionist did not want to know. Despicable service.
2 months ago
Compassionate
3 months ago
It’s so disappointing/sad to see Swayne and Partners become part of a large corporate chain. Many of the loyal, long-standing staff have left both the Bury St Edmunds and Newmarket branches, and over the past 6–12 months the service has felt far less personal — little continuity, a more corporate tone, and at times, abrupt interactions, even the vets! After seven years, we’ve decided to move to another local vet (Ashtree) who so far are incredible! I understand the need for profitability, but when clients feel like numbers with their beloved pets, rather than individuals, many will follow suit.
5 months ago
I go to the Haverhill Swayne and Partners and my dog Penny loves everyone, it was my first time at Newmarket as Penny had to have a scan which Rachel the vet only dud but Newmarket is the same everyone is so friendly, caring, approachable and just lovely and Penny was so comfortable with everyone, I cannot recommend Swayne and Partners enough they are amazing Thank you ❤️
8 months ago
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