Swayne & Partners Limited – Vets in Newmarket
Clinic Overview
- A positive review about a scan visit said the Newmarket team were friendly, caring, and approachable, and that the dog felt comfortable throughout; Rachel was named as the vet involved. - Another recent review used a single word — “Compassionate” — to describe the experience. - A longer-term client felt the service had become less personal over the previous 6 to 12 months, mentioning reduced continuity, staff departures, and a more corporate tone.
Swayne & Partners Limited in Newmarket, Suffolk, offers first-opinion veterinary care including routine preventive work, nurse clinics, dentistry, diagnostics and imaging, and Animal Health Certificates for travel. The clinic website also states that out-of-hours emergencies are handled by the group’s main practice, which is described as open 24 hours a day with a dedicated overnight team. Google reviews are positive overall, although the most recent written feedback is mixed.
Services
- •Routine veterinary care: consultations, vaccinations, neutering, parasite care, and microchipping.
- •Nurse-led support: nurse clinics are listed on the clinic website.
- •Diagnostics and treatment: dentistry, in-house lab testing, X-ray, and ultrasound. One reviewer specifically mentioned their dog attending for a scan at the Newmarket branch.
- •Travel documentation: Animal Health Certificates are listed on the clinic website.
- •Emergency care: the website says out-of-hours emergencies are covered by the group’s main practice, with 24-hour opening and a dedicated overnight team.
Pricing
No published pricing information is currently available for this clinic.
People
- •Rachel (vet): named in a review as the vet who carried out a scan; the owner said their dog was comfortable with the team during that visit.
- •Reviews also describe the wider team as friendly, caring, approachable, and compassionate, although no other staff are named.
Reviews
4.7 stars from 140 Google reviews. Recent written feedback gives a mixed picture overall.
- •A positive review about a scan visit said the Newmarket team were friendly, caring, and approachable, and that the dog felt comfortable throughout; Rachel was named as the vet involved.
- •Another recent review used a single word — “Compassionate” — to describe the experience.
- •A longer-term client felt the service had become less personal over the previous 6 to 12 months, mentioning reduced continuity, staff departures, and a more corporate tone.
- •One 1-star review described a very poor experience when calling during a seizure emergency, saying the receptionist was unhelpful.
