Lida Vets – Vets in Newmarket
Clinic Overview
- Recent positive reviews praise the clinic for clear communication, compassion and a friendly overall approach. - Several owners mention good handling of anxious or young dogs, including a reactive dog being accommodated sensitively and puppies being made to feel safe. - Fast access in urgent situations stands out in one review, with an emergency appointment offered within half an hour and follow-up care arranged.
Lida Vets is a Newmarket small-animal practice that is part of Linnaeus. The clinic’s website states it treats cats, dogs, ferrets, hamsters and rabbits, and provides a 24/7 emergency service for small-animal cases. Recent feedback is mixed: several owners praise the team’s kindness, clear explanations and fast urgent access, while others raise concerns about pricing, additional testing and pressure to join a care plan.
Services
- •Small-animal veterinary care: The clinic treats a range of small animals, including cats, dogs, ferrets, hamsters and rabbits.
- •Routine and preventive care: Reviews mention puppy vaccinations and routine healthcare support through the practice’s pet health plan.
- •Urgent and emergency appointments: The website states a 24/7 emergency service for small-animal cases, and one owner says their dog was seen within half an hour of calling, with a follow-up appointment arranged.
- •Diagnostics and onward referral: Reviews mention diagnostic imaging being discussed, including a sedated X-ray and referral in one case.
- •Insurance claim support: One reviewer says the practice handled their insurance claim after an emergency visit.
- •Support for nervous pets: A recent review praises the clinic for accommodating a reactive dog by letting the owner wait in the car until the appointment time.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. One reviewer says they were quoted £85 by phone for a puppy’s first two rounds of injections but were later charged more at the appointment, and some recent reviews also describe additional tests as expensive; another owner says the pet health plan made routine care straightforward.
People
- •Reception team: Reviews describe the receptionists as friendly, helpful and accommodating, including support with urgent bookings, insurance claims and helping a reactive dog wait outside until appointment time. Some reviews are much less positive, describing pressure to sign up to a pet care plan.
- •Vets: Feedback includes praise for clear explanations, compassionate care, speedy urgent treatment and helping young pets feel safe. A small number of reviewers say vets recommended further tests or referral too quickly.
Reviews
Google rating: 4.5/5 from 214 reviews.
- •Recent positive reviews praise the clinic for clear communication, compassion and a friendly overall approach.
- •Several owners mention good handling of anxious or young dogs, including a reactive dog being accommodated sensitively and puppies being made to feel safe.
- •Fast access in urgent situations stands out in one review, with an emergency appointment offered within half an hour and follow-up care arranged.
- •Negative feedback centres on cost and trust, with complaints about expensive further testing, disputed pricing and pressure to join the practice’s care plan.
