Lida Vets – Vets in Newmarket
Clinic Overview
- Positive reviews often mention friendly, professional staff and pets being made to feel calm, safe and well looked after. - Several owners specifically praise the practice’s handling of young, nervous or reactive animals, including puppies, kittens and a dog allowed to wait outside until appointment time. - Fast access is a recurring strength in positive feedback, with owners describing prompt urgent appointments and efficient follow-up.
Services
- •Small-animal care: The practice treats cats, dogs, ferrets, hamsters and rabbits.
- •Routine and preventive care: Reviews mention puppy vaccinations and routine healthcare supported through the practice’s pet health plan.
- •Urgent and emergency appointments: The clinic advertises a 24/7 emergency service for small-animal cases. Recent feedback includes pets being seen quickly, including one owner who said their dog was seen within half an hour of calling and another who said they were seen straight away.
- •Diagnostics and referral: Reviews mention diagnostic investigations being discussed, including a sedated X-ray and referral in one case, as well as ultrasound pricing enquiries.
- •Insurance support: One owner says the practice handled an insurance claim after an emergency visit.
- •Support for anxious or reactive pets: Reviews describe staff accommodating a reactive dog by allowing the owner to wait in the car until appointment time, and several owners say young or nervous pets were helped to feel calm and safe.
Pricing
Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Review feedback on cost is mixed: some owners say routine care was made straightforward through the pet health plan, while others describe higher-than-expected charges, confusing quotes and expensive further testing.
People
- •Reception team: Reviews regularly describe the reception staff as friendly, welcoming and helpful, including with urgent bookings, insurance paperwork and practical support for a reactive dog.
- •Vets and clinical team: Positive feedback highlights clear explanations, compassion and calm handling of puppies, kittens and dogs. Some negative reviews question whether additional tests or referrals were suggested too readily.
Reviews
Google rating: 4.5/5 from 227 reviews.
- •Positive reviews often mention friendly, professional staff and pets being made to feel calm, safe and well looked after.
- •Several owners specifically praise the practice’s handling of young, nervous or reactive animals, including puppies, kittens and a dog allowed to wait outside until appointment time.
- •Fast access is a recurring strength in positive feedback, with owners describing prompt urgent appointments and efficient follow-up.
- •Negative comments focus mainly on pricing and trust, including complaints about changing quotes, expensive diagnostics and pressure to join a care plan.

