VetVisit

- Recent positive reviews frequently mention friendly, caring staff, clear explanations, and pets being made to feel safe during visits. - There is praise for practical handling of more stressful cases, including letting an owner wait in the car with a reactive dog until it was time to be seen. - One owner describes a fast emergency appointment, follow-up booking, and help with an insurance claim.

VetVisit in Newmarket provides small-animal veterinary care for cats, dogs, ferrets, hamsters and rabbits, and states that it offers a 24/7 emergency service. Reviews describe both routine care, including puppy vaccinations, and urgent appointments, with recent feedback often praising friendly, compassionate handling and quick access. A smaller number of negative reviews raise concerns about pricing discussions and recommended testing.

Services

•Small-animal care: the clinic lists cats, dogs, ferrets, hamsters and rabbits among the species it sees.
•Emergency and urgent care: the clinic states that it offers a 24/7 emergency service. Reviews also describe urgent appointments being arranged quickly, including one case where a dog was seen within half an hour of phoning.
•Routine preventive care: reviews mention puppy vaccinations and a pet health/care plan used for routine healthcare.
•Consultations and diagnostics: one review describes a vet discussing a sedated X-ray and specialist referral in a suspected orthopaedic case.
•Support around visits and follow-up: reviews mention help with insurance claims, and one owner highlighted good accommodation for a reactive, nervous dog, including waiting in the car until the appointment time.

Pricing

No published pricing information is currently available for this clinic.

People

•Lida: mentioned by name in positive reviews for taking time to explain things clearly, showing compassion, and handling an insurance claim.
•Reception team: recent reviews praise the receptionists as lovely, helpful and accommodating, including support for a nervous reactive dog. Earlier feedback was more mixed, with one owner feeling pressured to discuss the pet care plan.
•Vets (unnamed): positive reviews describe professional treatment and making young pets feel safe, while some negative reviews question recommendations for further testing and referral.

Reviews

Google rating: 4.5/5 from 214 reviews.

•Recent positive reviews frequently mention friendly, caring staff, clear explanations, and pets being made to feel safe during visits.
•There is praise for practical handling of more stressful cases, including letting an owner wait in the car with a reactive dog until it was time to be seen.
•One owner describes a fast emergency appointment, follow-up booking, and help with an insurance claim.
•A few recent 1-star reviews raise concerns about additional testing, pricing, and care-plan discussions, although these sit alongside a larger number of positive comments about service and treatment.

Reviews for VetVisit

Note: Showing the 9 most recent Google reviews out of 214 we track in total. Recent reviews may not be representative of overall sentiment.

Mandie Collis

2 months ago

Amazing service, recently changed to Lida, and the care they took with explaining everything, and compassion was outstanding

Stripe Fuzz

Excellent accommodation for a reactive nervous dog. Let me wait in my car until the he was due to go in to be seen. Receptionists were lovely and nice too. 10/10 Thank you from me and Jack!

Ann Williams

3 months ago

Emese b

4 months ago

If you would like a “sick” pet, use this veterinary practice. We came here with our new puppy for her first injections. We were told £85 on the phone for first 2 rounds given 4 weeks apart. Great! We came for our first appointment, expecting a friendly chat, the injections and then heading home. Before the injections had even been administered, the vet decided he was very concerned our puppy has Hip Dysplasia. And that the next responsible step was having a sedated x-ray taken, and a referral to a specialist, after which a major surgery can be performed where they break and reposition the hips… he did a 20 seconds check on her, pushing her hips and joints. Bearing in mind our puppy is expected to grow very large and tall, she is super leggy at this young age. When we got home we started looking into this, and very quickly established that no vet could tell simply from looking at a puppy of 9 weeks old that they had hip dysplasia, or have any significant concern (our puppy had no symptoms of HD). It develops with age, and its likely hood of developing can be reduced with monitoring exercise and having a lean body composition. The vet did not mention either of these preventative measures. His solution was rinsing us of potentially £20,000+ to pay for this surgery where they break the puppies hips and all other appointments that come with it. Not only this, but after our maximum 10 mins in the vets room getting the injections done, we were charged more than the £85 quoted when booking over the phone. Then we spent another 20 minutes at reception being hounded by their “receptionist” (simply a disgustingly pushy salesperson) and the vet, to sign up for their pet care plan. These vultures prey on owners who love their pets. They will convince you your pet is sick with no evidence to put them through unnecessary suffering so that they can make more money. They will find some way to rinse you. We felt incredibly uncomfortable and do not have any feelings of trust towards this practice. Please do not take anything they say seriously, their absolute top priority is MONEY MONEY MONEY! Stay well clear for your pets healths sake, and your wallet! Do not ignore the other negative reviews!

Kate Karlo

6 months ago

I do not recommend this place. They asked me to send the full medical documentation, including all test results, but they didn’t even bother to look at them. Instead, they wanted to perform more tests for a very high amount of money. These people don’t care about helping the animal, only about taking as much money as possible. You should lose your right to practice this profession. Hopefully, the law will soon change, and you’ll finally have to follow proper ethical standards

Katarzyna Pawlikowska

Mick Probyn

8 months ago

Very friendly staff, our puppy was made to feel safe at an important time in his young life

Helen Dawson

10 months ago

Friendly and helpful and caring staff. My beloved dog Baz 🐕 as the best treatment for his needs. I wouldn't take him anywhere else. Brilliant veterinary practice.

Tom Maxwell

Really excellent - highly recommended. We have their pet health for life plan, which has made our dogs routine healthcare very easy. Today he needed an emergency appointment, was seen within half an hour of phoning, professional and speedy treatment, follow up appointment booked - and Lida will handle the insurance claim. Couldn’t be happier with the service and skill of the vets, and the reception team.

VetVisit – Vets in Newmarket

Clinic Overview

Services

Pricing

People

Reviews

Contact

Location

Animals Treated at VetVisit

Animals We Treat

Companion Animals

Farm Animals

Pricing at VetVisit

No pricing information yet

Opening Hours – VetVisit

Opening Hours

Hours

Reviews for VetVisit

Mandie Collis

Stripe Fuzz

Ann Williams

Emese b

Kate Karlo

Katarzyna Pawlikowska

Mick Probyn

Helen Dawson

Tom Maxwell

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